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Toyota Financial Services' Online Bill Payment Service a Hit with Web-Savvy Customers

by Staff
October 9, 2003
2 min to read


Toyota Financial Services' (TFS) on-line bill payment system, ePay, recently celebrated its one-year anniversary, and the numbers clearly reveal that this payment method is quickly becoming the preferred choice with Web-savvy customers.


In just 12 months, according to TFS, more than 200,000 customers have enrolled, representing almost 40 percent of TFS/LFS online account registered users. More than 850,000 payments have been processed, accounting for $400 million.

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"Our customers told us what they wanted and we responded with an online payment service that's free, flexible, and convenient," said Mike Groff, TFS vice president of planning, commercial finance and international operations. "I think this online payment choice will continue to appeal to our customers because of its ease of use. The trends clearly reveal customers opting for more online services, from banking to bill paying to purchasing, so we want to make sure we're meeting our customers' needs."


Earlier this year, TFS conducted an online survey and discovered that the vast majority of users are "very or somewhat satisfied with the various features offered in ePay." Over the next year, TFS plans to make additional enhancements to the ePay site, paying particular attention to usability.


About TFS


Toyota Financial Services (TFS), the finance and insurance brand for Toyota in the United States, offers retail auto financing and leasing through Toyota Motor Credit Corp. (TMCC) and extended service contracts through Toyota Motor Insurance Services (TMIS). Lexus Financial Services is the brand for financial products for Lexus dealers and customers.


TFS currently employs more than 2,600 associates nationwide and has managed assets totaling more than $42 billion. It is part of a worldwide network of comprehensive financial services offered by Toyota Financial Services Corporation, a wholly-owned subsidiary of Toyota Motor Corp.

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