DALLAS- lanelogic Inc., an automotive network that electronically trades used vehicles between automotive dealers nationwide, has introduced a new virtual arbitration/communication system. The new tool allows dealers to arbitrate, dispute and communicate with lanelogic online, eliminating the need for phone calls.
An arbitration button now automatically appears on the dealers' portal screen next to every lanelogic in-transit vehicle and remains active for 48 hours after it's delivered to their lot. With the click of a button, dealers can notify lanelogic of a dispute and easily file a claim online. It is estimated that most cases will now be resolved in one business day or less.
"We initially underestimated the call volume associated with our model and struggled to be as responsive as we should have been," stated Jim O'Brien, president of lanelogic. "On any given day, we move over 500 vehicles between dealerships. The new online arbitration process makes resolutions much more efficient and reduces the need to call our office."
lanelogic has also reorganized its Dealer Operations Department into five dedicated teams to better serve its dealers. Each team is comprised of six hand-selected lanelogic personnel consisting of a team lead, arbitrator, customer service representative, logistics coordinator, inventory consultant, and field operations manager. When calling lanelogic's office, dealers now speak directly with someone on their dedicated team.