Dayton, Ohio — The Reynolds and Reynolds Company, a provider of software and services to automotive retailers, announced two recent integration initiatives designed to directly link dealers to OEMs through the Reynolds Franchise Interface (RFI). The GM Vehicle Information System (VIS) and Chrysler Automatic Replenishment Ordering (ARO) system are fully integrated connection points that allow an effortless transfer of valuable service, parts and vehicle data into and out of the Reynolds ERA and POWER dealership management systems (DMS).
GM VIS provides a wealth of manufacturer vehicle information to the dealer including service contracts, open campaigns and recalls, service history and warranty information all from GM's host database. The open interface between GM VIS and Reynolds’ DMS allows service advisors to automatically run the GM VIS Inquiry in the background when a service appointment is being made or during reception (or both) and completely removes the manual process. Over 800 dealerships participate in the Reynolds GM VIS program. Having this kind of information at their fingertips in near real time improves the consistency of repair orders and maximizes technician time, increasing profitability.
The Chrysler ARO system connects dealership parts inventories to the Chrysler parts ordering system, creating a completely automated parts supply process. Through Reynolds’ integration with the ARO system, parts levels and usage are assessed daily and automatically replenished according to each dealership’s history of sales. The system enables dealers to better manage their inventory, keeping it aligned with demand and vastly improving the customer experience.
Reynolds has been working with OEMs for over 35 years to guarantee this kind of reliable and efficient data exchange. Through Reynolds Franchise Interface (RFI) services these trusted relationships continue. Through RFI, Reynolds provides points of integration with more than 40 OEM franchises and reaffirms to dealers that in each interface theirs and their customer’s data is protected and meets OEM requirements.