San Diego, Calif. — Premier Dealer Services Inc. (PDS), a member of Great American Insurance Group, announces the formation of a new preferred technology partnership with The Impact Group (Impact). This partnership will allow PDS to provide Impact’s Process300 F&I presentation software to PDS agents and dealers.
Process300 is an innovative software program that allows F&I managers to present aftermarket products to the customer in a non-adversarial environment. The branded PDS version of Process300 will be customized specifically for the PDS product line and can be further customized by dealerships to accommodate the different selling styles of individual business managers.
Through Process300, PDS dealers will be able to automatically rate a PDS vehicle service contract. Prior to customer presentation, pertinent information concerning the deal is transmitted to PDS via Process300. In real time PDS then returns to the dealer details concerning every available plan, including dealer cost, term, miles, deductible and options. Business managers are given the opportunity to mark up a service contract by a percentage or a flat amount prior to beginning the interactive customer presentation.
According to Mark Thorpe, president of The Impact Group, “Business managers are looking for a friendlier, easier process to use in their F&I departments. Impact’s technology, specifically Process300, eliminates the paper menu and allows the business manager to establish a more collaborative relationship with their customer. This promotes a much higher level of customer engagement resulting in more customers taking advantage of the additional dealership product offerings.”
Mark Baker, national sales manager for PDS, states “PDS is pleased to be working with The Impact Group to provide menu solutions for our customers. We have similar connectivity relationships with several companies offering various solutions and ultimately chose Process300 because of its unique selling system and ease of use. We feel this complements our eRemitting process and lays the foundation for further collaboration between our two companies and mutual clients.”