CHICAGO — Resource Automotive Inc., a training, consulting and financial services provider and a unit of The Warranty Group Inc., has launched TWGConnect, an online warranty claims system for its vehicle service contract, GAP, pre-paid maintenance and tire-and-wheel programs.
TWGConnect allows dealers to submit warranty claims electronically, reducing paperwork and speeding the claims process. This new program eliminates the faxing or mailing of repair orders, resulting in faster payment to the dealer. Additionally, TWGConnect allows dealers to attach electronic documents and photos directly to the claim, further assuring quick claim settlement.
“Dealers are looking for ways to better manage claims administration, and the functionalities that TWGConnect provides will benefit fixed operation profitability as well as customer satisfaction,” said Mike Frosch, president and COO, North America. “In addition to streamlining submission and providing warranty management tools, TWGConnect enhances cash flow – a critical need for every dealer, regardless of franchise or location.”
TWGConnect is currently being rolled out and will soon be available nationwide.