OVERLAND PARK, Kan. —NCM Associates will offer several new training classes to its automotive retail management training portfolio starting in May.
Six of the courses are in disciplines new to the institute, including Express Service Management levels I & II, Parts and Accessories Management levels I & II, Collision Center Management, and Sales and Management Compensation.The classes will be rolled out through the remainder of 2013.
Since its inception in 2010, the NCM Institute Center for Automotive Retail Excellence’s fixed operations training has been centered on service department manager training, with elements of parts and accessories, collision center and express service disciplines woven into the curriculum. The new classes offer focused training on the effective management of those specific departments.
The Principles of Express Service Management courses will launch in May, Principles of Parts & Accessories Management will launch in September, and Principles of Collision Center Management will begin in December.
In addition, Principles of Sales and Management Compensation will be introduced in September, with emphasis on effective pay plans and incentives for today’s automotive dealerships. New “mastery level” courses in used vehicle, service and general sales management disciplines will also be introduced later this year.
“Dealers recognize that their fixed operations are the key to customer retention and loyalty; however, fixed operations profitability continues to be a challenge for many dealerships,” said NCM President and CEO Paul A. Faletti Jr. “These new programs are being launched in time to meet a critical need in our industry.”