ALBANY, N.Y. — Auto/Mate Dealership Systems announced the development of its E-Signature Capture engine, a tablet-based application for auto dealers that allows service and parts staff to accept and store digital signatures from customers.
The ability to collect and store signatures digitally greatly reduces paper trails, improves compliance and workflow and increases customer satisfaction, according to Mike Esposito, president and CEO of Auto/Mate.
“Dealerships are among the last business entities that rely heavily on paper-based processes, but today, there is no reason for it,” Esposito said. “Most customers prefer digital transactions, and the capacity to manage documents electronically provides a number of benefits to dealers.”
E-Signature Capture is built into Auto/Mate’s dealership management system (DMS). The mobile application can be used on the same device as Auto/Mate’s Mobile Service Consultant, helping to streamline customer-facing service and parts processes. The tool boasts a sleek, intuitive interface, reduces incidences of misplaced documents, and allows employees to quickly search for and retrieve documents on the fly, according to the provider.
“It may be a few more years before dealerships are entirely paperless, but E-Signature Capture is a tool that can be used to take meaningful steps toward that goal,” Esposito said. “This application is a win-win-win for your employees, your customers and the environment.”
Visit Auto/Mate at Booth No. 3483C at the 2018 NADA convention in Las Vegas.