ALBANY, N.Y. — Auto/Mate Dealership Systems has integrated its dealership management system with Kimoby, a provider of web-based communications solutions. Auto/Mate customers now have the opportunity to use Kimoby’s advanced texting, multimedia messaging, and mobile payment platform.
“Kimoby allows dealers to communicate more effectively with service customers by leveraging their customers’ preferred communication channel,” said Mike Esposito, president and CEO of Auto/Mate Dealership Systems. “Texting in particular allows dealers to have a written record of messages sent and received, improves customer perception of their brand and provides valuable insights to improve marketing and operations efficiencies.”
“The integration with Auto/Mate’s Fixed Ops Suite was quick and inexpensive,” said Alex Wojcik, vice president of sales and co-founder Kimoby. “We appreciated the process, as keeping integration costs low allows us to keep our product more affordable for dealers and brings a new range of communication options. The Kimoby platform also supports mobility for iOS and Android to provide more flexibility and functionality for dealership personnel.”
Auto/Mate’s integration program, Open/Mate, is based on open standards, allowing third-party vendors to easily integrate with the DMS. The Kimoby platform can send out such automated service-customer texts as appointment reminders, missed appointment notifications, service introductions, recall campaigns, and more, all according to the announcement.