ALBANY, N.Y. — Auto/Mate Dealership Systems announced today it has launched a mobile service department solution for its auto dealership clients. Currently available for windows-based tablets, the mobile solution enables service advisors to view the DMS service module information and conduct the service write-up process “on the go.”
“With the average age of vehicles on the road increasing, dealerships are becoming more focused on customer pay revenue,” said Mike Esposito, president and CEO of Auto/Mate. “Mobile solutions allow service advisors to spend more time interacting with customers during the greet and write-up process, building trust and paving the way for a better upsell process.”
With Auto/Mate’s mobile solution, service advisors can use their windows-based tablet to greet customers at their vehicle, view information such as vehicle history, and easily convert appointments into RO’s, according to the company. This creates more time for the service advisor to conduct a walkaround of the customer’s vehicle.
All data entered into the tablet is automatically updated in Auto/Mate’s DMS in real time, and any updates made in the DMS also appear instantly on the tablet.
The new solution will be showcased at the NADA Convention and Expo in Booth No. 33. To set an appointment with the company, visit www.automate.com/nada.