O’Loughlin Returns to Compliance Summit
Resident compliance expert will discuss the regulations surrounding the automotive industry and dealers’ plights with fraud and legal challenges.

Resident compliance expert will discuss the regulations surrounding the automotive industry and dealers’ plights with fraud and legal challenges.
Photo courtesy of Reynolds & Reynolds
NEW ORLEANS — Industry Summit organizers announced that compliance expert Terry O’Loughlin will kick off Compliance Summit with his featured presentation, “A Fine Kettle of Fish: Dealer Plights with Fraud and Legal Challenges.” The 2019 event is scheduled for Nov. 4–6 at the New Orleans Marriott.
O’Loughlin serves as Reynolds Document Solutions’ director of compliance. In regard to his presentation, he said, “It is shocking to recognize that car dealers may be the most regulated industry in the United States. This is especially true in F&I and, unfortunately, a small minority of dealers, to a great extent, have created this problem.”
“It is shocking to recognize that car dealers may be the most regulated industry in the United States."
Regulators “chortle” that they can never go wrong investigating or suing car dealers, O’Loughlin said. But what are these daunting practices, especially focusing on F&I, both new and old, that invite this type of derision and potential liability? Are there remedies that a dealer and the industry can implement to steel themselves from these challenges? The answer is affirmative, he said, and the remedies may be surprising.
“However, all dealers must intelligently contend with these challenges with sound remedies that this presentation, as a blueprint, will present,” O’Loughlin added.
Read: Get ACE-Certified at Industry Summit
More details about Industry Summit 2019 are available at the event’s website. To discuss sponsorship and exhibition opportunities, contact David Gesualdo via email or at 727-947-4027.
The first 100 active auto dealers and dealership general managers who register for this year’s event online with promo code F&I100 will receive their full show pass for no charge.
More F&I

Why Your F&I PVR Is Misleading You
Here’s a handy checklist of the numbers to track in 2026 instead.
Read More →
Auto Consumer Anxiety Presents Opportunity
A survey of U.S. drivers found the majority are concerned about finances and the economy, but those fears make many ready to buy vehicle-protection products.
Read More →
Humble and Hungry: 12 Rules for an F&I Life
Dustin Gingerich, with a decade in the F&I business under his belt, shares his thoughts on leadership, building trust with customers, and the importance of learning and innovation.
Read More →
Focus on the Opening
F&I managers must learn as much as possible about their customers, starting before they walk into their offices. The bulk of today’s consumers expect that, and good results will follow.
Read More →
F&I Reaches for the Sky
The increasingly important profit center continued making gains in the first quarter, according to StoneEagle data, ancillary products proving more popular as consumers hold onto their buys longer.
Read More →
Timing the Market Can Hurt Long-Term Program Performance
For dealer-owned reinsurance entities, avoiding volatility entirely can mean falling behind inflation and missing market rebounds that drive long term surplus growth. Missing just a handful of strong market days can materially impact cumulative returns—an important reminder for long horizon trust and investment strategies.
Read More →
The 90/10 Rule
In this video, Ryan Ruff explains the rule that elite sales professionals use to turn ordinary conversations into unforgettable customer experiences.
Read More →
Your Office Is Talking
What’s the atmosphere saying about you to your customers? You can make minor adjustments and additions that transform your space into one that creates trust with the people on the other side of the desk.
Read More →
F&I Training Fundamentals
How can auto dealerships help F&I managers fulfill their vital role in the most effective ways? Industry expert Rick McCormick shares his insights on the best ways to train these professionals and help them maintain good habits.
Read More →
Not Just Any Tire Will Do
More consumers and businesses are opting for all-season options for various reasons as safety, sustainability and convenience push practical change.
Read More →