FI showroom red and grey logo
MenuMENU
SearchSEARCH

DMS Outage Could Ding June Sales

One forecast expects big effect while another sees deliveries up.

June 26, 2024
DMS Outage Could Ding June Sales

CDK Global said this week that it doesn’t expect its software systems to be back up for all dealers before June 30.

Credit:

Pexels/Erik McIean

2 min to read


The CDK dealer management system shutdown is being blamed in one forecast for a down June vehicle sales volume, while another prediction doesn’t expect that level of impact.

A joint J.D. Power-GlobalData forecast sees June deliveries down up to 7% year-over-year, with the retail portion down as much as 8%.

Ad Loading...

It characterizes the DMS outage, which has resulted in some dealers resorting to handwritten sale document processing, as “significant.”

“Because of the disruption to dealer software systems, June sales will not be reflective of actual consumer demand for new vehicles. Instead, a significant number of sales that would have occurred in June are now likely to occur in July,” said J.D. Power’s Data and Analytics Division President Thomas King in a press release on the forecast, which the companies qualified because of the uncertainty over exactly when CDK’s systems will be restored and how dealers will compensate in the meantime.

J.D. Power said most delayed June sales will likely be finalized next month and expressed confidence that dealers will adapt as they did during the pandemic to “rapidly identifying ways to deliver vehicles to buyers.”

The forecast put combined retail and nonretail sales to be between 1.2 million and 1.3 million, down about 3% to 7%, for a seasonally adjusted annualized rate of 14.7 million to 15.4 million. It said the retail portion is down an estimated 3% to 8% to about 1.1 million for the month.

Meanwhile, the S&P Global Mobility forecast puts June sales up by a modest 1% despite the shutdown, which it acknowledges “could hamper some of the progress realized earlier in the month” along with a Toyota-Lexus stop-sale.

Ad Loading...

“June auto sales are expected to sustain the recent progress in the market” due to expanding inventory and incentives, said Principal Analyst Chris Hopson.

CDK said this week that it doesn’t expect its software systems to be back up for all dealers before June 30.

“Should you need to make alternate plans for your month-end financial close process, you should do so,” said spokesperson Lisa Finney.

LEARN MORE: 2024 Vehicle Sales Still on Their Way Up

 

 

Originally posted on Auto Dealer Today

More Industry

red Toyota name and logo on white building
Industryby Lauren LawrenceJune 10, 2026

AutoNation Acquires Top Toyota Store

The automotive group added Toyota of Newnan, a high-performing dealership in Georgia, to its roster of over 300 rooftops across the U.S.

Read More →
Man in blue suit smiling for photo.
Industryby StaffJune 9, 2026

Reynolds Names Speakers for Amplify Event

The keynoters will explore challenges that are reshaping the industry, speaking on how dealerships can adapt, innovate and thrive in a rapidly changing atmosphere.

Read More →
Orange Mitsubishi car on grass
Showroomby Lauren LawrenceJune 8, 2026

Mitsubishi Sets Growth Strategy, Structural Transformation

The Japanese automaker aims to 'strengthen products and technologies that embody its brand identity,' focus on its strongest markets and expand value-chain businesses 'that leverage its unique strengths.'

Read More →
Ad Loading...
Man holding magnifying glass over sales volume paper.
F&IMay 29, 2026

Why Your F&I PVR Is Misleading You

Here’s a handy checklist of the numbers to track in 2026 instead.

Read More →
Hands holding phone over graphic.
Digitalby Lauren LawrenceMay 27, 2026

Need for Speed: EV Apps Lack Consistency

Fifty-five percent of surveyed EV owners said their mobile applications had a major or moderate impact on their purchasing decisions, but connectivity issues remain a problem.

Read More →
Orange BMW with windshield wipers sticking up.
Industryby Hannah MitchellMay 18, 2026

Inventory of New Units Stable

Auto brands spent April clearing out most of their 2025 supply with incentives while holding firm on 2026 prices, striking a balance to meet demand and protect their bottom lines.

Read More →
Ad Loading...
Car exhaust pipe blowing exhaust.
Industryby Lauren LawrenceMay 18, 2026

Auto Trade Group Supports Emissions Delay

The Alliance for Automotive Innovation announced its support of a delayed timeline for federal emission standards for light- and medium-duty vehicles.

Read More →
interior car dashboard, infotainment system, showing rearview backup camera
Industryby Lauren LawrenceMay 13, 2026

Backup Cameras Causing Concern

Research has shown that the devices bring significant safety benefits, though many recalled U.S. units have yet to be repaired.

Read More →
Cover image for a BOK Financial report titled “Timing the market: How avoiding volatility entirely can hurt long-term reinsurance program performance.” The image shows several road construction barricades with flashing amber warning lights lined up in a nighttime work zone. Beneath the image, red text explains that avoiding volatility can mean falling behind inflation and missing market rebounds that drive long-term surplus growth. The BOK Financial logo appears at the bottom right.
SponsoredMay 8, 2026

What Market Timing Mistakes Mean for Your Reinsurance Program

For dealer-owned reinsurance entities, avoiding volatility entirely can mean falling behind inflation and missing market rebounds that drive long term surplus growth. Missing just a handful of strong market days can materially impact cumulative returns—an important reminder for long horizon trust and investment strategies.

Read More →
Ad Loading...
Closeup photo of 'airbag' stamp on a car dash
Industryby Hannah MitchellMay 6, 2026

Air Bag Inspections Urged

ASE has issued guidance for service technicians to inspect units in vehicles they work on to ensure they’re not suspect air bags linked to deaths.

Read More →