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F&I

ArticlesDecember 27, 2023

How to Deliver Great, Not Just Good, Service

Customer loyalty is driven by accessibility, personalization, innovation, and connection.

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Newsby StaffDecember 22, 2023

Dealer Service Business Down

November volume decreases as revenue balloons on inflation. Cox advises addressing consumer trust to avoid a free fall.

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Newsby StaffDecember 21, 2023

Millions of Hondas, Acuras Recalled

Fuel pump problem could lead to engine stalls, potentially causing crashes.

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Newsby StaffDecember 21, 2023

AEB Systems More Common But Could Be Better

Safety groups says many automakers now include such systems in most light vehicles.

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ArticlesDecember 21, 2023

Getting a Better ROI on Your Day

You need a plan to help you manage everything for maximum results.

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ArticlesDecember 21, 2023

Keeping Up With an Evolution

Revolutionizing F&I by going fully remote challenges the status quo but can lead to greater success.

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ArticlesDecember 20, 2023

Bringing Value to Every Interaction

A roadmap for engaging stakeholders in ways that leave them feeling served.

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ArticlesDecember 20, 2023

Manager, Leader or Neither?

Congratulations! You have been promoted to manager.

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ArticlesDecember 20, 2023

Setting the Stage to Influence

Small tweaks to your approach can transform a customer from resistant to receptive.

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ArticlesDecember 20, 2023

Steering Through Volatility: A Guide to Dealer Reinsurance

Dealers that opt into reinsuring their GAP product, if market conditions remain consistent with used-car values staying high, stand to make underwriting profits.

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