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NewsFebruary 21, 2013

[Video] Tip of the Week: Building Your Brand

The F&I Professor continues his “7 Steps to the Sale” video series by offering a few tips on how salespeople can build their own brand within the dealership.

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NewsFebruary 21, 2013

Major Dealer Groups Prepare to Top Records Set in 2012

Most of the major dealer groups posted big gains in the fourth quarter and for the full-year 2012. One group reached an all-time high of $1,215 in F&I gross profit per retail unit.

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NewsFebruary 21, 2013

Law Firm Suing Ford Over Possible F-150 Defect

Law firm Hagens Berman files suit against Ford Motor Co, charging the automaker with selling a defective vehicle.

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NewsFebruary 21, 2013

Dent Wizard Launches Reconditioning Retail Program

Dent Wizard’s MINT is a dealership-based cosmetic reconditioning retail program designed to provide a dedicated on-site dealership facility to help generate greater service department profits.

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NewsFebruary 21, 2013

AAGI Names New Claim and Risk Management VP

American Auto Guardian has promoted George Krnich to vice president of claim and risk management. The 25-year automotive services veteran has spent more than 20 years in VSC claims administration.

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NewsFebruary 19, 2013

AutoNation: Coast to Coast Under One Name

As AutoNation preps for its national rebranding, Honda told dealers during the NADA convention what it thinks of the changes.

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NewsFebruary 19, 2013

J.D. Power Event Looks at OEM-to-Dealer Relations

During J.D. Power and Associates’ International Automotive Roundtable last week, hints were dropped at what the manufacturer-to-dealer relationship could look like this year.

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NewsFebruary 19, 2013

Steve Cannon: Customer Experience Starts With Workplace Culture

Technology can only take the customer experience so far, Mercedes-Benz’s chief executive reminded attendees of the NADA Convention & Expo. He then revealed how a simple survey helped drive positive change for the German automaker.

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NewsFebruary 19, 2013

[Video] Tip of the Week: Selling to Good and Lucky Drivers

How do you respond to customers who say they’ve never been in an accident and don’t need GAP? United Development Systems' Gerry Gould has the answer in F&I’s Tip of the Week.

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NewsFebruary 19, 2013

New F&I Product Reimburses Good Drivers for Tickets, Legal Fees

F&I product and services provider unveils a new F&I protection called TicketProtect. It is designed to provide drivers with financial relief from a variety of non-reckless vehicle citations.

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