Articles
Curb The Confusion
Talk to F&I customers like you’d talk to a friend, without industry lingo or sales-like questions, and use hard proof to show, not tell, them about a need.
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SEARCHMENUSEARCHTalk to F&I customers like you’d talk to a friend, without industry lingo or sales-like questions, and use hard proof to show, not tell, them about a need.
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The Department of Transportation proposed a rule that would require automakers to install event data recorders in all light passenger vehicles beginning Sept. 1, 2014.
Read More →Dealers enrolled in the company’s Certified Dealer Program can now leverage positive online reviews from multiple third-party review sites. The company also expanded its review feed customization tools.
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F&I managers love to tout their profit per retail unit, but the “Father of F&I Menus” says there’s a more accurate way to measure performance.
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The reason training fails is because the trainees lack a process to implement what is learned. The magazine’s newest contributor offers a primer for making those instructions stick.
Read More →The FTC recently slapped a finance company with a $100,000 fine for violating a requirement that’s been on the books for several years. The magazine’s resident legal wiz weighs in.
Read More →AskPatty.com aims to provide automotive decision-makers with a new resource on all matters related to female buyers and employees with the launch of the Women’s Automotive Speakers Bureau.
Read More →General Motors certifies Digital Air Strike’s reputation management solution, which will be made available to the carmaker’s Standards for Excellence dealers.
Read More →Did your customer clean the inside and outside of the vehicle they’re trading in? If so, then you have the perfect entry point to sell interior and exterior protection. United Car Care’s John Vecchioni explains in F&I’s Tip of the Week.
Read More →PCMI Corp. has signed a bi-directional integration agreement with ADP Dealer Services for its cloud-based F&I software solutions.
Read More →The FTC is proposing changes to the Used Car Buyers Guide. But the commission made clear it is not looking to burden dealers with its proposed modifications.
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