
Cover Story
4 Steps to Overcome Any Objection
The magazine’s resident F&I wiz lays out a four-step process for handling any objection and having fun while doing it.
Article
Winning by Design
Dealership expert breaks down four key elements to building a high-performance team in today’s retail environment.
Article
Give ’Em Gershwin
Award-winning F&I director explains how using music during his process stimulates his customers' purchasing impulses.
Article
The Accept/Decline Form Is F&I’s Best Friend
F&I pros who don’t include a completed Accept/Decline form in every deal jacket are not only failing to capitalize on a proven sales tool, they’re putting their dealerships at risk.
Article
The Big Menu Debate
The magazine’s resident compliance pro weighs in on one of F&I’s big debates: Is the F&I menu a sales or compliance tool?
Article
Are Noncompetes Enforceable?
Although standards vary from state to state, it can be difficult to enforce agreements designed to prevent former dealership employees from taking their skills — and their coworkers and your customers — to competitors.