Auto/Mate Makes Albany Business Review's “Best Places to Work” List
This marks the fourth consecutive year that Auto/Mate was named by the Albany Business Review as one of the “Best Places to Work.”
by Staff
November 5, 2013
2 min to read
ALBANY, N.Y. — Auto/Mate Dealership Systems was named one of the 2013 “Best Places to Work” in New York State’s Capital region by the Albany Business Review. This is the fourth year in a row the technology has received the honor.
“I believe that taking care of employees and ensuring they are happy is just as important as taking care of our customers,” said Mike Esposito, president and CEO of Auto/Mate. "Part of our culture is to encourage employees to be the best they can be, and we want to provide the opportunities for them to achieve their goals."
Ad Loading...
A celebratory luncheon will be held to honor "Best Places to Work" award recipients on Dec. 6 at the Hilton Albany. The top companies will also be profiled in a special supplement of the Albany Business Review to be issued on the same date.
Every year the Albany Business Review honors 30 companies with the “Best Places to Work” distinction. The business journal partners with Quantum Workplace, a Nebraska-based research firm, to conduct anonymous employee surveys. The companies with the highest scores were recognized and ranked on team effectiveness, retention, employee alignment with company goals, trust with co-workers, individual contribution, manager effectiveness, trust in senior leaders, feeling valued, work engagement and people practices.
"Auto/Mate has an open door policy when it comes to employee communications, and we offer employees a casual and fun work environment," said Dave Druzynski, director of human resources. "Of course, that's all within a very productive, innovative work environment that fosters a 'whatever it takes' attitude to get the work done and make the customers happy."
Some of it should be given to the customer, but that doesn’t mean the F&I office relinquishes the process. In fact, a different approach both builds trust and boosts sales.
Talk to F&I customers like you’d talk to a friend, without industry lingo or sales-like questions, and use hard proof to show, not tell, them about a need.
Helping F&I customers understand complementary offerings is likely to lead to more sales, based on the success of a high-performing practitioner of the philosophy.
In this video, Reese Dailey explains how effective follow-up drives better results
across the dealership, including increased sales, higher F&I penetration, and
stronger customer retention.
It may be human nature to back off when a customer seems to say no to a product or service. But experts say F&I managers should operate as though the answer will be the opposite.
Deal volume ebbed and flowed throughout 2025, but product performance remained steady, according to automotive technology and data intelligence solutions provider StoneEagle.
