Auto/Mate Releases ‘The Auto Dealer's Guide to Team Building’ Ebook
The new ebook was developed to guide auto dealers through the process of turning managers and employees in various departments into one cohesive, productive and motivated team.
ALBANY, N.Y. — Auto/Mate Dealership Systems announced the release of a free eBook for download titled, “The Auto Dealer's Guide to Team Building.” It was developed to guide auto dealers through the process of turning managers and employees in various departments into one cohesive, productive and motivated team.
"Traditionally, dealerships were set up to reward individual performance rather than team performance," said Mike Esposito, president and CEO of Auto/Mate Dealership Systems. "As the retail automotive landscape changes, dealers are exploring new ways of structuring management and how to approach things like employee pay plans and customer communications. Building a workplace that fosters a team mentality is key to achieving new organizational objectives."
Numerous studies document the benefits of team building. Members of a team communicate more effectively and have better relationships; motivate each other and hold one another accountable; learn to better identify their own and others' strengths and weaknesses, and adjust responsibilities accordingly to maximize productivity; report higher levels of employee satisfaction, morale and happiness; promote mutual respect and understanding of fellow employees; have each other's back; work together to achieve organizational objectives; and prevent rogue employees from doing things their own way
“The Auto Dealer's Guide to Team Building” lays out eight steps dealers can follow to create a workplace that promotes a team philosophy. The ebook explains how, in dealerships, teams can be organized not only by department but also into cross-functional teams for the purpose of solving problems and improving dealership-wide processes.
For more, visit www.automate.com.
More F&I

Sell Value, Build Trust
In this video, Trent White explains why selling on value, not fear, builds lasting customer trust, reduces cancellations, and drives long-term success.
Read More →
F&I Sales Give Dealers First-Half Lift
Product business shored up total profits to avoid an overall revenue tanking as product penetrations held steady, StoneEagle reported.
Read More →
Targeted Training Drives Results
Today’s technology, instead of threatening F&I managers, can actually make them better, according to an industry veteran who’s watched market setbacks roil the unprepared.
Read More →
Double the Change, Double the Chance
When an F&I manager gets a customer refusal, it’s a wise move to tweak more than one thing in the product offering.
Read More →
Just Do It
F&I managers need training, but instead of resisting application or expecting perfection, they should improve by simply acting on what they learn.
Read More →
Dealer Lender Preferences Revealed
When lenders provide consistent, fast service, their overall satisfaction scores with dealers greatly improve, according to JD Power research.
Read More →
Leading with Purpose
In this video, Trent White explains how understanding your people’s 'why' is a key leadership responsibility of F&I professionals and how that mindset drives dealership engagement, trust and performance.
Read More →
Integrating Nontraditional F&I Products
The niche presents a strategic advantage for auto dealerships as they move to adapt to fast-changing consumer expectations in today’s market.
Read More →
Trust Is Personal
Technology, no matter how efficient, can’t replace what the human F&I manager can do, which is to bridge the divide between cyberspace and the in-store experience.
Read More →
Amplify 2026 Billed as Turning Innovation Into Results
Reynolds and Reynolds says its annual retail summit will connect dealers with practical strategies, peer insight, and technology-driven ideas.
Read More →