FI showroom red and grey logo
MenuMENU
SearchSEARCH

Fresh Auto Consumer Loyalty Perspective

Retention picture changes across power trains, demographics and auto segments, study finds

October 8, 2025
Fresh Auto Consumer Loyalty Perspective

Industrywide, 38% of auto consumers changing power trains stayed loyal to their previous brands.

Credit:

Pexels/Brett Jordan

2 min to read


 

When U.S. auto consumers are in the market for a different power train than their current models, they’re more likely to switch brands for the change-up.

In fact, loyalty to power train type is significantly greater than brand loyalty, S&P Global Mobility says it found. Of households shopping for a new vehicle, 74% stick with the same power trains they’ve had, compared to 51% who stay with the same auto brands.

Ad Loading...

But consumers switching power trains tend to shop around: 62% of households doing so switched brands at the same time, according to S&P Mobility’s research. The automotive data provider observed the phenomenon among both households switching from gas-powered to alternative-fuel power trains and vice versa.

The pattern presents challenges and opportunities for auto dealers, the challenge of keeping customers in the fold, and the opportunity of winning over a competing brand’s loyalists. S&P says households tend to return to the auto market every 3½ years.

Of those, about half switch brands, it said. But among the three out of four who keep the same power train, 56% stay with the same auto brand they bought from the last time. 

The research also found differences among consumer demographic groups and auto market segment. 

Between July 2024 and this past June, more Asian households switched both brand and power train than those that changed brands but stuck with the same power trains, S&P said, while just 27% of black households that jumped to new brands also switched power trains. 

Ad Loading...

Meanwhile, a similarly low 26% of luxury auto consumers changing power trains stayed loyal to their previous brands, compared to 38% industrywide and 41% for mainstream brands.

S&P advises auto brands to target their marketing to households open to power train switch-ups in an effort that can at the same time reveal those loyal to their current power trains and brands.

“The more granular your targeting, the more effective your strategy will be,” the report says.

HYBRID POWER TRAINS: The 250K-Mile Club

More Showroom

Photo of red SUV parked outside a car dealership after dark
Showroomby Hannah MitchellSeptember 9, 2026

Dealers a Little Down

A third-quarter Cox Automotive survey finds them in a mixed mood, bummed by fallen customer traffic but encouraged by better profits, costs and EV interest.

Read More →
Silver car driving down road with graphic that says “Europe Plugs In”
Showroomby Lauren LawrenceSeptember 9, 2026

European EV Sales Skyrocket

The EV market on the continent held strong in July with almost 25% of new-car sales being fully electric units, a stark contrast to the U.S., where EV sales declined about 42%.

Read More →
Mitsubishi shadow line-up
Showroomby Hannah MitchellAugust 25, 2026

Mitsubishi Unveils U.S. Plan

The automaker announced a strategy that includes an expanded lineup and dealership presence, along with more ‘rugged’ and electric models.

Read More →
Ad Loading...
A rear view of a red Hyundai Elantra
Showroomby Hannah MitchellAugust 17, 2026

Used Lots Getting the Business

Many consumers are seeking out the units to save money, and the demand – higher in July than normal – is keeping supply limited and prices up.

Read More →
outside shot of two trucks in front of a body of water with a cloudy sky
Showroomby Lauren LawrenceJuly 29, 2026

Used Market Stabilizes

The Carfax Used Car Index noted a major drop in used-vehicle price increases in July after several months of hikes.

Read More →
Twilight of white hybrid car.
Showroomby Lauren LawrenceJuly 22, 2026

California Hybrids Reach State Record

The Golden State still leads the country in electric-vehicle registrations, but much like the rest of the U.S. its hybrid market share is up while full electrics stabilize after a dramatic first-quarter dip.

Read More →
Ad Loading...
White meeting room in car dealership with rims displayed on wall and projected screen
Showroomby Hannah MitchellJuly 22, 2026

My Mercedes in the U.S.

The German brand debuted its studio dealership concept for the first time in the states in Los Angeles, tapping Americans’ penchant for creative distinctions.

Read More →
Photo of parked cars of various types for sale on a lot
Showroomby Hannah MitchellJuly 20, 2026

Used Sales Hit Summer Drag

The vacation season, combined with high prices, has dented deliveries and added to inventories, though supply is still slim enough to keep listings elevated.

Read More →
desert road with cars driving away, Rebates Incoming with red star graphic, F&I and Showroom logo
Showroomby Lauren LawrenceJuly 15, 2026

California Launches EV Rebate Program

Participating automakers are matching the state's $13.5 million investment in new electric-vehicle rebates scheduled to take effect later this summer.

Read More →
Ad Loading...
Aerial shot of a car dealership
Showroomby Hannah MitchellJuly 13, 2026

OEM Poll Sees Industry Evolution

Kerrigan Advisors’ survey of automakers finds that tariffs, technology, network tightening and other factors are poised to reshape auto retail.

Read More →