Moore to Take On Millennial Workforce at Dealer Summit
Protective Asset Protection’s Rich Moore will present a session dedicated to hiring and training Millennial workers at the upcoming Dealer Summit, organizers announced Monday.
TAMPA, Fla. — Protective Asset Protection’s Rich Moore will present a session dedicated to hiring and training Millennial workers at the upcoming Dealer Summit, organizers announced Monday. The event will be held May 3–5, 2016, at the Sheraton Tampa Riverwalk Hotel.
“Much like younger car buyers, younger workers are a complete mystery to many dealers,” said David Gesualdo, show chair and publisher of Auto Dealer Today and F&I and Showroom magazines. “We are counting on Rich to connect the dots between Millennials and the dealers who will soon rely on them to staff and manage their sales, F&I and service departments.”
Moore serves as director of training for Protective and has expertise in training as well as compliance and social media. His session, “How to Recruit, Train and Retain Millennials,” will begin at 3:20 p.m. on Wednesday, May 4.
Moore pledged to share a comprehensive strategy for connecting with Millennials, including recruitment and training strategies that have proven to be effective with young automotive professionals.
“Millennials are a source of much confusion to most traditional businesses, including dealerships. But if you understand what makes them tick, recruiting, hiring and training Millennials is not really that different than anyone else,” Moore said. “Being the father of three Millennials myself, I have a lot of great firsthand experience to share from both the hiring perspective and from what they say about what it’s like trying to get hired in today’s world.”
Registration for Dealer Summit is open at the event’s website. Dealers who register by April 1 will enjoy a $100 early-bird discount. For information about exhibition and sponsorship opportunities, contact show chair David Gesualdo via email or at 727-947-4027.
More F&I

Sell Value, Build Trust
In this video, Trent White explains why selling on value, not fear, builds lasting customer trust, reduces cancellations, and drives long-term success.
Read More →
F&I Sales Give Dealers First-Half Lift
Product business shored up total profits to avoid an overall revenue tanking as product penetrations held steady, StoneEagle reported.
Read More →
Targeted Training Drives Results
Today’s technology, instead of threatening F&I managers, can actually make them better, according to an industry veteran who’s watched market setbacks roil the unprepared.
Read More →
Double the Change, Double the Chance
When an F&I manager gets a customer refusal, it’s a wise move to tweak more than one thing in the product offering.
Read More →
Just Do It
F&I managers need training, but instead of resisting application or expecting perfection, they should improve by simply acting on what they learn.
Read More →
Dealer Lender Preferences Revealed
When lenders provide consistent, fast service, their overall satisfaction scores with dealers greatly improve, according to JD Power research.
Read More →
Leading with Purpose
In this video, Trent White explains how understanding your people’s 'why' is a key leadership responsibility of F&I professionals and how that mindset drives dealership engagement, trust and performance.
Read More →
Integrating Nontraditional F&I Products
The niche presents a strategic advantage for auto dealerships as they move to adapt to fast-changing consumer expectations in today’s market.
Read More →
Trust Is Personal
Technology, no matter how efficient, can’t replace what the human F&I manager can do, which is to bridge the divide between cyberspace and the in-store experience.
Read More →
Amplify 2026 Billed as Turning Innovation Into Results
Reynolds and Reynolds says its annual retail summit will connect dealers with practical strategies, peer insight, and technology-driven ideas.
Read More →