NADA Meets With GM Board of Directors
In response to an invitation from General Motors Co., the trade organization discussed several pressing industry and dealer issues with the automaker’s 14-member board of directors and management staff in Detroit this month.
McLEAN, Va. — Responding to an invitation from General Motors Co., a senior team from National Automobile Dealers Association met with the automaker’s full 14-member board of directors and management staff in Detroit on Aug. 19 to discuss several pressing industry and dealer issues.
The issues included recent actions by the Consumer Financial Protection Bureau, the impact of greenhouse gas and fuel economy rules on vehicle affordability, intellectual property and data security, facility improvement programs and stair-step incentives.
The meeting marked the first time the NADA was invited to address the board of directors of an auto manufacturer. The NADA was represented by David Westcott, chairman, Peter Welch, president, and Mark Scarpelli, director/GM line representative. Welch explained the NADA’s purpose and role as the voice of the dealer and urged that the industry should work more closely together in the future.
“GM’s board was very receptive to hear our issues,” Westcott said. “It was a great opportunity to meet with GM and further our relationship to work together on common goals.”
Scarpelli shared some of his experiences as a Chevrolet dealer and delivered a recap of the NADA’s most recent GM Dealer Attitude Survey. Following the presentations, the NADA’s representatives fielded questions from several board members.
More F&I

Managing Expectations
Learn how proactive communication, setting clear expectations, and providing solutions when plans change can strengthen customer trust and improve the overall service experience.
Read More →
The F&I Manager's Report Card
The best managers take the time and attention to measure the behaviors behind the numbers.
Read More →
AI: Facilitator, Not Fixer, in F&I
The dealerships that thrive in the years ahead will be those that embrace technology while continuing to invest in the people who make customer interactions count.
Read More →
Modern Technology Objection Handling
In this video, Trent White shares how to confidently handle technology-based objections by helping customers understand the value of protection, even with modern vehicle technology.
Read More →
Consistency at Scale: Driving F&I Performance
With 75 rooftops across the Sunshine State, Morgan Auto Group has proven to Floridians that it knows a thing or two about driving performance in a competitive market. But it didn’t start at the top.
Read More →
Gitty Up on GAP
The foundational finance-and-insurance product hasn’t kept up with the latest conditions for auto dealers. Is the time ripe?
Read More →
How AI-Powered Coaching Is Transforming F&I Performance
See how AI-powered coaching can turn F&I customer conversations into actionable insights that support compliance, performance and profitability
Read More →
Sell Value, Build Trust
In this video, Trent White explains why selling on value, not fear, builds lasting customer trust, reduces cancellations, and drives long-term success.
Read More →
F&I Sales Give Dealers First-Half Lift
Product business shored up total profits to avoid an overall revenue tanking as product penetrations held steady, StoneEagle reported.
Read More →
Targeted Training Drives Results
Today’s technology, instead of threatening F&I managers, can actually make them better, according to an industry veteran who’s watched market setbacks roil the unprepared.
Read More →