Top F&I Trainer to Address Process, Hard-to-Get-Done Deals
The director of training for UDS and the man behind the F&I Tip of the Week will return to the Paris Las Vegas for the magazine’s annual conference, where he’ll lay down a plan of action for those not-so-friendly F&I transactions.
LAS VEGAS — Gerry Gould, director of training for United Development Systems, will return to the 2013 F&I Conference this September to deliver “Raiders of the Lost Profit,” a workshop in which he will reveal areas of lost profit and the steps F&I teams need to take to capture that profit.
Scheduled for 2 p.m. on Tuesday, Sept. 17, Gould, who also leads F&I and Showroom’s F&I Tip of the Week, will show attendees how to construct a proactive F&I process that gets F&I teams involved in deals early and often. The session will look beyond standard finance deals, and will offer insights on how F&I teams can make a positive impact on cash and lease deals, as well as sales that originate online. He will also offer advice on driving a better connection between the F&I office and service.
“Gerry is a dynamic presenter and one of the top F&I minds in our industry,” said Gregory Arroyo, show chair and editorial director for F&I and Showroom magazine. “If you’ve heard him speak or read his articles, you know he’s big on getting F&I managers out from behind their desk and into the action. And with leasing and Internet sales testing tried-and-true F&I processes, that’s exactly what’s needed. So we asked him to help our attendees devise a plan for capturing the full F&I profit potential of all deals.
Last year, attendees of the magazine’s annual conference voted Gould a “Best in Class” speaker, an honor he shared with F&I trainers Tony Dupaquier, Luis Garcia and Ron Reahard. Gould spent 15 years of his 33-year industry career in retail and became an F&I trainer in 1996. He is a valued contributor to the magazine, providing articles and his weekly F&I Tips of the Week.
The F&I Conference is one of three shows being hosted at Industry Summit 2013, which is being held at the Paris Las Vegas hotel Sept. 16-18. For more information, visit www.industrysummit.com.
More F&I

Modern Technology Objection Handling
In this video, Trent White shares how to confidently handle technology-based objections by helping customers understand the value of protection, even with modern vehicle technology.
Read More →
Consistency at Scale: Driving F&I Performance
With 75 rooftops across the Sunshine State, Morgan Auto Group has proven to Floridians that it knows a thing or two about driving performance in a competitive market. But it didn’t start at the top.
Read More →
Gitty Up on GAP
The foundational finance-and-insurance product hasn’t kept up with the latest conditions for auto dealers. Is the time ripe?
Read More →
How AI-Powered Coaching Is Transforming F&I Performance
See how AI-powered coaching can turn F&I customer conversations into actionable insights that support compliance, performance and profitability
Read More →
Sell Value, Build Trust
In this video, Trent White explains why selling on value, not fear, builds lasting customer trust, reduces cancellations, and drives long-term success.
Read More →
F&I Sales Give Dealers First-Half Lift
Product business shored up total profits to avoid an overall revenue tanking as product penetrations held steady, StoneEagle reported.
Read More →
Targeted Training Drives Results
Today’s technology, instead of threatening F&I managers, can actually make them better, according to an industry veteran who’s watched market setbacks roil the unprepared.
Read More →
Double the Change, Double the Chance
When an F&I manager gets a customer refusal, it’s a wise move to tweak more than one thing in the product offering.
Read More →
Just Do It
F&I managers need training, but instead of resisting application or expecting perfection, they should improve by simply acting on what they learn.
Read More →
Dealer Lender Preferences Revealed
When lenders provide consistent, fast service, their overall satisfaction scores with dealers greatly improve, according to JD Power research.
Read More →