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Articlesby StaffNovember 17, 2025

F&I in the Gap

The office’s offerings can make the difference for cash-strapped consumers in an unpredictable market.

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Newsby StaffApril 11, 2025

AiAuto Debuts AI-Driven Solutions

New offering designed to empower the future of automotive retail.

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Articlesby Rick McCormickSeptember 25, 2024

The Four Pillars Of The Customer Experience

Treat customers like people, not sales prospects, and sales should follow.

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Newsby StaffJune 17, 2024

What EV Consumers Want

When it comes to the shopping experience, study shows they gravitate to nontraditional features, services.

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ArticlesMay 13, 2024

Controlling the Controllables

Curve balls don't have to derail you when you do some simple but effective prep work as you go.

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ArticlesJanuary 29, 2024

Less Is More

Customers just want the facts, so elaboration is best left off the desk.

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Articlesby StaffJanuary 23, 2024

Using Rideshare to Elevate the Customer-Service Experience

Reynolds and Reynolds, Draiver and Uber For Business partnership enables dealers to access Uber transport for customers within DMS.

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Newsby StaffDecember 22, 2023

Dealer Service Business Down

November volume decreases as revenue balloons on inflation. Cox advises addressing consumer trust to avoid a free fall.

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ArticlesDecember 12, 2023

Make the Law of Compensation Work for You

Agents achieve the greatest rewards by establishing positive and purposeful habits.

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Articlesby Hannah MitchellNovember 8, 2023

The Right Approach

Consumers will respond to genuine, respectful expertise, even in tight times.

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