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parts and service

GWC Warranty Expands F&I Product Suite

GWC Warranty has introduced a new five-year, 100,000-mile coverage term for select used-vehicle protection plans. The F&I product provider also released a new product designed for dealers with onsite service facilities.

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DealerSocket Report Offers Tips On How to Thrive in Slow-Growth Times

DealerSocket released its annual Dealership Action Report, which emphasized the importance of formal, technology-driven processes to thrive and increase profitability during slow periods.

Larry H. Miller Dealerships Begins Online Parts Sales

Customers of Larry H. Miller Dealerships can now order vehicle parts directly through a new e-commerce platform, currently available through 20 Larry H. Miller dealership websites.

Dealertrack Adds New Connected Solutions to Product Lineup

Dealertrack unveiled new solutions at the NADA Convention and Expo designed to connect in-store and online dealership processes. One of them will allow dealers to market F&I products online.

Ford, Lincoln Add Tablets to Improve Customer Service

Ford and Lincoln service centers are putting tablets in the hands of advisors in dealership service lanes as part of two new phases of the SMART Technology program that launched in early 2014.

Dealers Failing to Capture Customers Over the Phone, Marchex Reports

When a potential customer calls a dealership, that call goes unanswered one out of six times, according to data from mobile advertising technology company Marchex Inc.

Fueling the Service Pump

The F&I office can fuel a dealership’s service-retention efforts. F&I insider offers up some recommendations designed to drive car buyers into the service lane.

RV Warranty Forever Selects Dealer in Arizona

RV Warranty Forever has named Robert Crist and Company RV and World Wide RV the exclusive RV Warranty Forever dealer group in the Phoenix Valley and northern Arizona.

MPi Solution Endorsed by Jaguar Land Rover

MPi and Jaguar Land Rover North America are partnering to offer Jaguar and Land Rover retailers an enrollment incentive for MPi’s EDGE WorldClass solution. The solution standardizes inspections, estimates and recommendations.

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SiriusXM Launches Service Lane Program

The satellite radio firm rolls out program that will allow dealerships to offer a complimentary two-month subscription to their service customers.

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