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Done Deal•by Gregory Arroyo•March 9, 2015

Repairing Our Reputation

The editor thinks he knows why improving the customer experience is a top priority for finance sources this year. And he believes dealers need to get on board, especially the F&I office.

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Mad Marv•by Marv Eleazer•February 6, 2015

Casey’s Mighty Lesson

His Madness delves into American literature to deliver a message to those who say cash deals aren’t their style.

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On the Point•by Jim Ziegler•February 6, 2015

Don’t Fear the Money

Da Man has a message for F&I pros who dread their bosses’ return from their 20 Group meeting.

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So Here's the Deal•by Ron Reahard•February 6, 2015

The ‘No Need’ Objection

A Kentucky F&I pro asks how to build value in the service contract when a customer feels confident in the quality of the brand they’re buying.

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Done Deal•by Gregory Arroyo•February 6, 2015

Risk Assessment

The more dealers venture online to capture sales, the more they put themselves at risk of a data breach. The editor shares some insights he picked up during this year’s Vehicle Finance Conference.

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Mad Marv•by Marv Eleazer•January 21, 2015

Finding the Right Mix

A minister’s lesson about having too much of a good thing turns out to be a great guide for lender selection. His Madness offers a few other tips for managing those relationships.

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On the Point•by Jim Ziegler•January 21, 2015

Stepping Up Your Game

Instead of resorting to name calling, Da Man says dealers and their sales teams could learn a lot from sales event companies.

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Done Deal•by Gregory Arroyo•January 21, 2015

The Mobile Divide

The editor explains why he keeps giving the mobile menu ink despite not hearing about a major pickup in adoption for the F&I selling tool.

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Mad Marv•by Marv Eleazer•January 15, 2015

Taking Control

His Madness reminds F&I pros to rise above the internal and external issues that threaten production.

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Done Deal•by Gregory Arroyo•January 15, 2015

The CFPB Strikes Back

The editor has newfound sympathy for captive finance companies after facing a stern rebuke from the CFPB’s media team.

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So Here's the Deal•by Ron Reahard•January 14, 2015

A New Resource

Celebrated F&I trainer introduces a new resource for F&I managers and car buyers. Read on to get the details.

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Mad Marv•by Marv Eleazer•December 17, 2014

Who’s On Third?

His Madness reveals his approach to handling a customer and his or her trusted advisor. He also reveals the response he uses when the advisor objects to his vehicle service contract.

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