FI showroom red and grey logo
MenuMENU
SearchSEARCH

Dealertrack to Acquire Customer Focused Marketing Inc.

Dealertrack predicts the acquisition will accelerate revenue growth for its subscription software business into 2015.

by Staff
August 29, 2013
2 min to read


LAKE SUCCESS, N.Y. — Dealertrack has acquired the assets of Customer Focused Marketing (CFM) Inc., a provider of customer relationship management and marketing services.

Founded in 1997, Irving, Texas-based CFM provides consumer marketing and management services to automotive dealers across the United States. It offers a number of services and technology tools designed to help dealerships better manage every aspect of the customer relationship, including prospect, sales, service and database marketing and communications.

Ad Loading...

“CFM offers both marketing services and an innovative CRM platform, each of which align with our long-term strategy to deliver the industry’s most complete and integrated solution set for automotive dealers,” said Raj Sundaram, executive vice president and group president of Dealertrack’s Dealer Solutions business unit.

“This acquisition allows us to immediately bring to market their innovative and effective marketing services, while taking the time needed to further develop and then fully integrate their advanced CRM tool into our existing broad solution set to drive even greater workflow efficiency and higher profitability for our clients.”

Dealertrack believes this acquisition will position Dealertrack’s subscription software business to accelerate its revenue growth into 2015. As a standalone solution, the business is expected to grow approximately 35 percent annually for the foreseeable future, company officials said.

This transaction is expected to close in the fourth quarter of this year, subject to customary closing conditions. Details of the financial impact of the transaction are expected to be reported as part of the Dealertrack’s third-quarter earnings conference call in early November 2013.

More Digital

A customer signs documents on a digital e-contracting tablet using a stylus while a dealership employee points to the screen, alongside the Reynolds and Reynolds and Assurant logos.
Digitalby StaffMarch 6, 2026

Automotive Training Academy by Assurant Grow Offering

A new Atlanta location on Reynolds and Reynolds' docuPAD e-contracting system is designed to broaden access for auto professionals.

Read More →
F&IMarch 4, 2026

Creating Your Own Economy

In this video, Reese Dailey explains how effective follow-up drives better results across the dealership, including increased sales, higher F&I penetration, and stronger customer retention.

Read More →
A dealership customer works with an F&I representative at a desk during the vehicle purchase process.
Digitalby StaffJanuary 30, 2026

Assurant Debuts Virtual Solution for Dealers' Staffing Challenges

Company says on-demand access to F&I specialists is shown to boost dealership efficiency and profitability.

Read More →
Ad Loading...
Chris Walsh, president and acting CEO of Reynolds and Reynolds, standing inside an office building wearing a blue suit.
Digitalby StaffJanuary 12, 2026

Reynolds Highlights Intelligence at Every Touchpoint at NADA

The NADA exhibitor will again bring a full slate of innovations and opportunities to the most anticipated event for auto dealership professionals.

Read More →
DigitalDecember 16, 2025

What to Do When Your Vendor Is Hacked

The quickest way to turn a breach into a crisis is to wing it. Follow this seven-step playbook to ensure you meet your obligations.

Read More →
Digitalby Hannah MitchellDecember 3, 2025

Dealer Credit Service Provider Breached

Hack exposed thousands of dealerships’ customer data

Read More →
Ad Loading...
DigitalNovember 18, 2025

Unearthing the Gold in Your Dealership Data

How to take a smarter path to revenue

Read More →
Digitalby Hannah MitchellOctober 29, 2025

Auto Dealers’ Take on AI

Study finds recognition of its usefulness, but franchisers are treading sometimes confusing waters carefully

Read More →
Digitalby Hannah MitchellSeptember 22, 2025

Synthetic ID Fraud Comes With Clues

TransUnion research reveals telltale signs that the information a customer provides could be faked.

Read More →
Ad Loading...
DigitalSeptember 17, 2025

The Looming Threat of Deepfakes

They represent a new era of auto and financial fraud.

Read More →