GM Selects DealerTrack to Provide Integrated Dealer Management Systems
Arkona Inc., a subsidiary of auto retail software maker DealerTrack Holdings Inc., announced that it has signed a multi-year contract with General Motors Corporation to offer Integrated Dealer Management Systems (IDMS) to GM's nearly 6,700 franchised dealers in the U.S.
LAKE SUCCESS, N.Y. -- Arkona Inc., a subsidiary of auto retail software maker DealerTrack Holdings Inc., announced that it has signed a multi-year contract with General Motors Corporation to offer Integrated Dealer Management Systems (IDMS) on behalf of GM to its nearly 6,700 franchised dealers in the U.S.
With the signing of this contract, which is effective immediately, DealerTrack becomes one of only four DMS systems providers endorsed under General Motors' IDMS program. Financial terms of the agreement were not disclosed.
"We are pleased to welcome DealerTrack to our IDMS program, and to recommend the DealerTrack Arkona DMS to our dealers," said Bill Powell, vice president of industry-dealer affairs at GM. "The IDMS program provides our dealers a solution to integrate and more efficiently manage all aspects of dealership operations, including vehicle sales and inventory, parts and service, accounting, human resources and payroll, and contact management."
"We are delighted to be chosen by GM as an endorsed DMS provider as part of its IDMS technology initiative," said Mark O'Neil, chairman and chief executive of DealerTrack. "This is another key milestone for DealerTrack, which recently signed its 1,000th DMS customer. This agreement opens up a wide range of growth opportunities for DealerTrack, including driving incremental sales of the DealerTrack Arkona DMS to GM dealers. We are excited to partner with GM and to offer their dealers a comprehensive and cost-effective web-based solution."
DealerTrack's systems enable dealers to submit credit applications, compare financing and leasing options, sell insurance and accessories, and execute contracts electronically, among other things.
More Digital

Fixed-Ops Automation Can Help Dealerships Stand Out
Technology turns everyday service repairs into lasting customer loyalty and dealer profitability.
Read More →
AI and the Auto Dealer
These are risks you can’t ignore as the technology becomes more and more of a presence in the auto retail environment.
Read More →
Data Drives Success
Dealerships that make decisions based on data rather than gut instinct or experience have a leg up on their competitors, according to a recent survey.
Read More →
AI: Facilitator, Not Fixer, in F&I
The dealerships that thrive in the years ahead will be those that embrace technology while continuing to invest in the people who make customer interactions count.
Read More →
Simple But Effective Hacking Surges
Data from the past year at U.S. auto dealerships finds that email and identity phishing are growing threat sources that can dispense with malware by exploiting trust.
Read More →
The Future of Car Dealerships
Artificial intelligence is reshaping the service-drive experience and will help retailers stay competitive.
Read More →
Structure Leads to Optimized Auto Listings
As the average car-buying journey has shifted to a blend of digital and retail, a dealership’s vehicle listings must be optimized to answer shoppers’ questions clearly and accurately.
Read More →
Real Intelligence
AI, though it presents many opportunities for productivity, efficiency and more, isn’t a one-for-one stand-in for people. It can augment human capital but not replace it altogether.
Read More →
Zurich Launches Advisor IQ for F&I Manager Coaching
The new platform uses real transaction data and artificial intelligence-driven insights to help car dealerships improve consistency and performance.
Read More →
F&I in the Digital Age
Digital retailing has not made the F&I manager obsolete. If anything, it has revealed how valuable the role can become when technology is used correctly.
Read More →