MBFS Customers Can Now Manage Accounts With In-Vehicle App
The captive becomes the first finance source to launch an in-vehicle app that allows vehicle owners to manage their account. The app will be available on model-year 2013 and newer Mercedes-Benz vehicles equipped with the COMAND Navigation system.
FARMINGTON HILLS, Mich. — Mercedes-Benz Financial Services USA LLC (MBFS) announced this it is adding an in-vehicle account management app to its suite of mobile tools for its U.S. customers.
The new app, called My MBFS, will automatically be added to the cloud-based infotainment system on model-year 2013 and newer Mercedes-Benz vehicles equipped with the COMAND Navigation (a subscription to mbrace2 with Mercedes-Benz Apps is also required). My MBFS joins existing apps from Google, Yelp and Facebook.
“The same great account management features we provide on our My MBFS smartphone app are now available in Mercedes-Benz vehicles,” said Michael Kanzleiter, senior manager of marketing of MBFS. “As a result of this launch, we are now the first auto finance company offering customers account management through an in-vehicle app.”
Since establishing itself as a mobile technology innovator with its iPhone app in October 2009, MBFS has followed a steady path of introducing the convenience of mobile technology to its customers.
The 2009 iPhone app launch was followed by the launch of a mobile version of its website, mbfs.com, in early 2010, allowing consumers to make payments, receive payoff quotes and obtain account information. In 2011, MBFS further enhanced the app for iPad compatibility.
“Today, more than 20 percent of our customers’ online account management activities are taking place on mobile devices,” Kanzleiter said. “We are seeing more than a thousand customers daily logging in with a mobile device to make a payment or to access account information. Since we launched the app in late 2009, we have received more than $150 million in payments via mobile channels.”
More F&I

AI: Facilitator, Not Fixer, in F&I
The dealerships that thrive in the years ahead will be those that embrace technology while continuing to invest in the people who make customer interactions count.
Read More →
Modern Technology Objection Handling
In this video, Trent White shares how to confidently handle technology-based objections by helping customers understand the value of protection, even with modern vehicle technology.
Read More →
Consistency at Scale: Driving F&I Performance
With 75 rooftops across the Sunshine State, Morgan Auto Group has proven to Floridians that it knows a thing or two about driving performance in a competitive market. But it didn’t start at the top.
Read More →
Gitty Up on GAP
The foundational finance-and-insurance product hasn’t kept up with the latest conditions for auto dealers. Is the time ripe?
Read More →
How AI-Powered Coaching Is Transforming F&I Performance
See how AI-powered coaching can turn F&I customer conversations into actionable insights that support compliance, performance and profitability
Read More →
Sell Value, Build Trust
In this video, Trent White explains why selling on value, not fear, builds lasting customer trust, reduces cancellations, and drives long-term success.
Read More →
F&I Sales Give Dealers First-Half Lift
Product business shored up total profits to avoid an overall revenue tanking as product penetrations held steady, StoneEagle reported.
Read More →
Targeted Training Drives Results
Today’s technology, instead of threatening F&I managers, can actually make them better, according to an industry veteran who’s watched market setbacks roil the unprepared.
Read More →
Double the Change, Double the Chance
When an F&I manager gets a customer refusal, it’s a wise move to tweak more than one thing in the product offering.
Read More →
Just Do It
F&I managers need training, but instead of resisting application or expecting perfection, they should improve by simply acting on what they learn.
Read More →