FI showroom red and grey logo
MenuMENU
SearchSEARCH

MBFS Customers Can Now Manage Accounts With In-Vehicle App

The captive becomes the first finance source to launch an in-vehicle app that allows vehicle owners to manage their account. The app will be available on model-year 2013 and newer Mercedes-Benz vehicles equipped with the COMAND Navigation system.

by Staff
May 21, 2013
2 min to read


FARMINGTON HILLS, Mich. — Mercedes-Benz Financial Services USA LLC (MBFS) announced this it is adding an in-vehicle account management app to its suite of mobile tools for its U.S. customers.

The new app, called My MBFS, will automatically be added to the cloud-based infotainment system on model-year 2013 and newer Mercedes-Benz vehicles equipped with the COMAND Navigation (a subscription to mbrace2 with Mercedes-Benz Apps is also required). My MBFS joins existing apps from Google, Yelp and Facebook.

Ad Loading...

“The same great account management features we provide on our My MBFS smartphone app are now available in Mercedes-Benz vehicles,” said Michael Kanzleiter, senior manager of marketing of MBFS. “As a result of this launch, we are now the first auto finance company offering customers account management through an in-vehicle app.”

Since establishing itself as a mobile technology innovator with its iPhone app in October 2009, MBFS has followed a steady path of introducing the convenience of mobile technology to its customers.

The 2009 iPhone app launch was followed by the launch of a mobile version of its website, mbfs.com, in early 2010, allowing consumers to make payments, receive payoff quotes and obtain account information. In 2011, MBFS further enhanced the app for iPad compatibility.

“Today, more than 20 percent of our customers’ online account management activities are taking place on mobile devices,” Kanzleiter said. “We are seeing more than a thousand customers daily logging in with a mobile device to make a payment or to access account information. Since we launched the app in late 2009, we have received more than $150 million in payments via mobile channels.”

 

More F&I

Easycare White paper cover See how AI-powered coaching can turn F&I customer conversations into actionable insights that support compliance, performance and profitability
SponsoredSeptember 8, 2026

How AI-Powered Coaching Is Transforming F&I Performance

See how AI-powered coaching can turn F&I customer conversations into actionable insights that support compliance, performance and profitability

Read More →
Assurant, Sell Value Build Trust, F&I Series, Expert Trainer Trent White
F&ISeptember 2, 2026

Sell Value, Build Trust

In this video, Trent White explains why selling on value, not fear, builds lasting customer trust, reduces cancellations, and drives long-term success.

Read More →
2026 StoneEagle summary
F&Iby Hannah MitchellAugust 31, 2026

F&I Sales Give Dealers First-Half Lift

Product business shored up total profits to avoid an overall revenue tanking as product penetrations held steady, StoneEagle reported.

Read More →
Ad Loading...
man with white hair and glasses delivering a speech standing next to a podium
F&Iby Lauren LawrenceAugust 31, 2026

Targeted Training Drives Results

Today’s technology, instead of threatening F&I managers, can actually make them better, according to an industry veteran who’s watched market setbacks roil the unprepared.

Read More →
Man's hand holding pen over a paper document
F&Iby Justin B. GasmanAugust 20, 2026

Double the Change, Double the Chance

When an F&I manager gets a customer refusal, it’s a wise move to tweak more than one thing in the product offering.

Read More →
Laptop computer, tablet, calculator and notebook on a desk
F&Iby John TabarAugust 20, 2026

Just Do It

F&I managers need training, but instead of resisting application or expecting perfection, they should improve by simply acting on what they learn.

Read More →
Ad Loading...
stacks of coins, a calculator, paperwork, and a pair of glasses in the background, text Lender Experience Drives Dealer Decisions, F&I and Showroom
Auto Financeby Lauren LawrenceAugust 12, 2026

Dealer Lender Preferences Revealed

When lenders provide consistent, fast service, their overall satisfaction scores with dealers greatly improve, according to JD Power research.

Read More →
Leading with Purpose thumbnail. Trent white pictured in front of titled graphic.
F&IAugust 5, 2026

Leading with Purpose

In this video, Trent White explains how understanding your people’s 'why' is a key leadership responsibility of F&I professionals and how that mindset drives dealership engagement, trust and performance.

Read More →
Photo of a keyring with mltiple keys, including a car key fob, on a white surface
F&IJuly 15, 2026

Integrating Nontraditional F&I Products

The niche presents a strategic advantage for auto dealerships as they move to adapt to fast-changing consumer expectations in today’s market.

Read More →
Ad Loading...
Photo of businessman's hands holding eyeglasses at a desk
F&Iby Rick McCormickJuly 7, 2026

Trust Is Personal

Technology, no matter how efficient, can’t replace what the human F&I manager can do, which is to bridge the divide between cyberspace and the in-store experience.

Read More →