His Madness takes a look at the many reasons customers are left waiting to see the F&I manager after committing to a purchase.
F&I expert lists six moves F&I pros can make to improve the customer experience and increase production.
‘Da Man’ uncovers the hidden motivations behind vendors who advise dealers to let their sales team handle F&I duties.
GoMoto is taking its showroom customer experience platform online. This week, the firm launched GoMoto Digital, a solution that allows car buyers to begin the purchase process online and then continue the process inside the dealership simply by providing their driver's license.
The dealership will utilize GoMoto’s HUBs, large-format kiosks and mobile software, combined with Market Scan’s application to personalize a consumer’s buying experience.
On Dec. 29, the Federal Trade Commission announced plans to conduct a qualitative survey of consumers who have purchased and financed an automobile from a dealer within the last six months. If issues are revealed, the agency said it may consider enforcement initiatives or rulemaking.
AutoAlert, a data mining and trade-cycle management platform, has acquired MotoFuze LLC, a customer experience management (CEM) platform.
An Ohio-based general agent believes the F&I industry is ignoring a paradigm shift and a chance to deliver what consumers really want: a better experience.
VinSolutions announced new integration between its VinConnect CRM tool and GoMoto’s Digital HUB technology.
Car buyers believe that dealers make about five times more profit on the sale of a new car than they actually do, according to a new study commissioned by TrueCar.
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