Battle of the Bots: How to Combat Digital Ad Fraud
Auto dealers are prime targets for automated click bots, a nefarious and increasingly prevalent form of fraud that could be forcing you to spend real money on fake leads.

Cybercriminals are using increasingly sophisticated automated click bots to perpetrate fraud against auto dealers.
Illustration by Julie McMurry via Pixabay
The importance of digital advertising is undisputed. By the end of 2018, an estimated $273 billion will be spent on digital advertising, accounting for approximately 43% of global advertising dollars, according to an eMarketer report.
In the automotive industry, digital advertising has become particularly important. Customers now spend 60% of their time online during the car-buying process, according to the 2018 Car Buyer Journey by Cox Automotive.
This increased emphasis on the digital world, though, has created a new threat: digital ad fraud. Fraudulent publishers see the growing digital ad dollars and are looking to make a fast buck by having click bots adversely affect the numbers. Advertisers globally are estimated to lose $6.5 billion each year to bot fraud, according to The Association of National Advertisers.
Dealers must acknowledge this threat and build a plan to counteract digital ad fraud to ensure each dollar spent is reaching a real consumer.
Brand Safety and Bot Fraud
For starters, let’s take a look at the threat of automated click bots. There are a couple ways fraudulent actors use these bots to attack:
• Brand safety: An ad fails brand safety standards if it is placed somewhere near irrelevant content. Irrelevant content includes ads showing up for the wrong target demographic, in the wrong target market, or adjacent to unrelated materials.
• Bot fraud: Bot fraud is any attempt to deliberately inflate views or clicks by having bots visit ads or pages to boost fake traffic numbers.
Given the billions of dollars at stake, what tactics can businesses deploy to guard against fraud? There are two factors dealerships should focus on in their defense efforts: strong partnerships and proactive reviews.
First, choose partners that have a proven history of combatting ad fraud. Some companies specialize in protecting against online threats. Many offer analytic programs that seek to eliminate fake website traffic. Their objective is to build trust among digital advertisers or measure ad engagement metrics to help increase transparency into ad views.
Second, dealers and their partners should adopt a proactive approach of vigilance against ad fraud. Having a strong review process before engaging with advertisers is key. Constantly vetting potential domains is a key step to ensure your ad money is spent properly.
Commit to Vigilance
Eliminating ad fraud will always be a tall order. Criminals have become advanced at disguising and changing the algorithms of bots in order to avoid detection.
However, by finding a partner focused on protecting your investment and deploying a vigilant approach in fending off these threats, you can better manage the threat, thereby increasing your chances of a strong return on your advertising investment.
Ultimately, taking these steps ensures your digital ad dollars are spent on potential customers, not fake clicks that will never lead to a sale.
Andy MacLeay is director of digital marketing at Dealer.com, a Cox Automotive company.
Originally posted on Auto Dealer Today
More Digital

Fixed-Ops Automation Can Help Dealerships Stand Out
Technology turns everyday service repairs into lasting customer loyalty and dealer profitability.
Read More →
AI and the Auto Dealer
These are risks you can’t ignore as the technology becomes more and more of a presence in the auto retail environment.
Read More →
Data Drives Success
Dealerships that make decisions based on data rather than gut instinct or experience have a leg up on their competitors, according to a recent survey.
Read More →
AI: Facilitator, Not Fixer, in F&I
The dealerships that thrive in the years ahead will be those that embrace technology while continuing to invest in the people who make customer interactions count.
Read More →
Simple But Effective Hacking Surges
Data from the past year at U.S. auto dealerships finds that email and identity phishing are growing threat sources that can dispense with malware by exploiting trust.
Read More →
The Future of Car Dealerships
Artificial intelligence is reshaping the service-drive experience and will help retailers stay competitive.
Read More →
Structure Leads to Optimized Auto Listings
As the average car-buying journey has shifted to a blend of digital and retail, a dealership’s vehicle listings must be optimized to answer shoppers’ questions clearly and accurately.
Read More →
Real Intelligence
AI, though it presents many opportunities for productivity, efficiency and more, isn’t a one-for-one stand-in for people. It can augment human capital but not replace it altogether.
Read More →
Zurich Launches Advisor IQ for F&I Manager Coaching
The new platform uses real transaction data and artificial intelligence-driven insights to help car dealerships improve consistency and performance.
Read More →
F&I in the Digital Age
Digital retailing has not made the F&I manager obsolete. If anything, it has revealed how valuable the role can become when technology is used correctly.
Read More →