You Have 8 Seconds to Impress Me
Dwindling consumer attention spans have compelled many retailers to make their marketing messages faster and louder. Smart dealers use their first eight seconds to make a lasting impression.

An eight-second attention span is a new challenge for auto dealers, but making your message faster and louder could hurt more than it helps.
Photo by StockSnap via Pixabay
According to Microsoft, by 2015, the average consumer’s attention span had plummeted to just eight seconds. This is a new problem for dealers trying to make a name for themselves in the digital space. The knee-jerk reaction is a shift in focus from creating quality content that speaks to your audience to content that yells at them, akin to a red-faced, fast-talking salesman jumping on top of you the moment you enter a showroom — an experience nobody enjoys.
Instead, try using those eight seconds to make an impression and hold your customers’ attention. Here’s how it’s done:
1. Filter Your Content.
First, don’t get caught up in the phrasing of “attention span.” Our attention is held as long as the content we’re looking at holds it. You don’t have eight seconds to deliver your message; you have eight seconds to convince your audience to keep reading.
Take one of the most popular car commercials of all time: Volkswagen’s “The Force” uses the entirety of its one-minute, 42-second run time to build suspense. The VW logo doesn’t appear until the final seconds of the ad.
A study by Origin suggests that a focus group responded to various lengths and types of ads, ranging from 15 seconds to a minute, and from traditional ads to ads with overarching stories, with no major differences in likeliness to buy. However, participants who scored higher on a test that deemed them more likely to selectively filter out content were also more likely to spend money on content they filtered in.
To put it simply, if you make a lasting impression, those who are interested in what you have to say will stay longer than those dreaded eight seconds.
2. Attract First-Time Buyers.
Gone are the days when auto dealers could hold their audience hostage with a 30-second TV ad without having to worry about them changing the channel or picking up their smartphones. Only those savvy enough to reach the consumer on an intellectual level can break through and attract first-time buyers.
More research is being done than ever before by your audience, according to a study published by Autotrader, which shows that 78% of online car shoppers use third-party websites to get their information about cars. Knowing this, why would you waste your marketing dollars on shoving the same information in your consumer’s face that they’re already getting for free?
Your digital content should be seen as an extension of your in-store advertising, not always as a tool to get consumers to “BUY RIGHT NOW!” They are in no hurry. Chances are they’ll just move on to the next option in the sea of content available to them.
Once you master the evolving art of using your content to connect with people, you won’t even need eight seconds to impress.
Ryan Cassirer is the public relations coordinator at PCG Digital and an automotive digital strategies and SEO expert.
Originally posted on Auto Dealer Today
More Digital

Fixed-Ops Automation Can Help Dealerships Stand Out
Technology turns everyday service repairs into lasting customer loyalty and dealer profitability.
Read More →
AI and the Auto Dealer
These are risks you can’t ignore as the technology becomes more and more of a presence in the auto retail environment.
Read More →
Data Drives Success
Dealerships that make decisions based on data rather than gut instinct or experience have a leg up on their competitors, according to a recent survey.
Read More →
AI: Facilitator, Not Fixer, in F&I
The dealerships that thrive in the years ahead will be those that embrace technology while continuing to invest in the people who make customer interactions count.
Read More →
Simple But Effective Hacking Surges
Data from the past year at U.S. auto dealerships finds that email and identity phishing are growing threat sources that can dispense with malware by exploiting trust.
Read More →
The Future of Car Dealerships
Artificial intelligence is reshaping the service-drive experience and will help retailers stay competitive.
Read More →
Structure Leads to Optimized Auto Listings
As the average car-buying journey has shifted to a blend of digital and retail, a dealership’s vehicle listings must be optimized to answer shoppers’ questions clearly and accurately.
Read More →
Real Intelligence
AI, though it presents many opportunities for productivity, efficiency and more, isn’t a one-for-one stand-in for people. It can augment human capital but not replace it altogether.
Read More →
Zurich Launches Advisor IQ for F&I Manager Coaching
The new platform uses real transaction data and artificial intelligence-driven insights to help car dealerships improve consistency and performance.
Read More →
F&I in the Digital Age
Digital retailing has not made the F&I manager obsolete. If anything, it has revealed how valuable the role can become when technology is used correctly.
Read More →