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In this video, Trent White explains how understanding your people’s 'why' is a key leadership responsibility of F&I professionals and how that mindset drives dealership engagement, trust and performance.
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Twenty-year industry veteran Pankaj Singh has been named chief technology officer at National Auto Care, where he will lead the company’s IT and project management teams.
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Despite escalating new-car prices and plateauing sales, NADA analysts report little change to American dealers’ per-copy average, penetration rates, and F&I income as a percentage of gross profit in 2018.
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Dent Wizard has introduced Evolution, a rebranded F&I division dedicated to continued innovation in vehicle protection products and a high standard for customer service.
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National Automotive Experts and NWAN announced the launch of Extreme Powersports, a new service contract program for motorcycles, scooters, ATVs, personal watercraft, and more.
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As director of corporate compliance for John Elway’s three Colorado stores, Lori Church’s rare combination of F&I acumen, a law degree, and unflappable confidence have helped her group achieve new levels of success.
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Wells Fargo President and CEO Tim Sloan will retire effective June 30, ending an era marked by a series of scandals that rocked the company’s auto, home, and consumer banking divisions.
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Despite rampant misinformation surrounding F&I products, a survey of U.S. car buyers and lessees proves the need for service contracts and prepaid maintenance is there. You just have to offer them.
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Phil Hellstrom believes work/study programs can help dealers keep their best people on staff while raising the automotive industry’s profile in a near-zero-unemployment job market.
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Darwin Automotive’s digital retail, F&I, and service menus will be available to Ford dealerships nationwide as part of a new partnership.
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KeyBank Dealer Retail Services and Westlake Financial Services have joined Dealertrack’s growing network of Accelerated Title users.
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