FI showroom red and grey logo
MenuMENU
SearchSEARCH

Larry H. Miller Dealerships Introduces Online Buying Experience

The dealer group will now allow customers to select and reserve vehicles online, accelerating the car-buying experience. The new service is initially launching in select stores, but will be available at every location by late summer.

by Staff
May 26, 2015
2 min to read


SALT LAKE CITY — Larry H. Miller Dealerships has announced the launch of LHM Fast Pass, an integrated online to in-store solution to purchasing or leasing a new or used vehicle. LHM Fast Pass allows customers the opportunity to nearly complete the car buying process online.

“LHM Fast Pass provides a seamless experience for customers to search, select and reserve a vehicle online; it allows customers the ability to manage their own deal from the start,” said Dean Fitzpatrick, president, Larry H. Miller Dealerships. “As more consumers conduct their research online prior to entering the store, we feel it is the next evolution in the car buying experience. Customers value their time and are looking for efficiency, and LHM Fast Pass empowers the customer to structure a deal to meet their needs.”

Ad Loading...

Customers visiting a Larry H. Miller dealership website begin by viewing the store’s inventory, selecting a new or used vehicle they’re interested in and then clicking on the “LHM Fast Pass” icon. Customers then enter their information, apply for approval, and make a deposit via PayPal in order to reserve the vehicle for 24 hours. They may also get an online valuation for their trade. During that time, a salesperson from the store will contact the customer to schedule an appointment to complete final paperwork. Once the customer arrives at the store, their vehicle will be washed and detailed and waiting in the delivery bay.

“We are continually looking for ways to improve the quality of life for our customers,” said LHM Dealerships Senior Vice President of Marketing Paul Nygaard. “LHM Fast Pass will allow our customers to spend more time with their family and friends and less time shopping for a car.”

If the customer is making a trade, a trade appraisal specialist will be available to ensure the customer gets the maximum value. Customers will also have the option of signing up for a price alert on a used car, where they’ll receive a notification every time the price of the vehicle drops as long as the car remains on the lot.

LHM Fast Pass is initially launching in select stores in Salt Lake City, Utah; Colorado Springs, Colo.; Albuquerque, N.M. and Spokane, Wash. The program will launch in all 54 dealerships throughout the western region by late summer 2015.

More Digital

Adapting to Digital For a convenient and trustworthy experience, F&I and Showroom
DigitalJune 1, 2026

F&I in the Digital Age

Digital retailing has not made the F&I manager obsolete. If anything, it has revealed how valuable the role can become when technology is used correctly.

Read More →
Hands holding phone over graphic.
Digitalby Lauren LawrenceMay 27, 2026

Need for Speed: EV Apps Lack Consistency

Fifty-five percent of surveyed EV owners said their mobile applications had a major or moderate impact on their purchasing decisions, but connectivity issues remain a problem.

Read More →
Light 'trail' to illustrate the idea of a digital trail
Digitalby Gil Van OverMay 18, 2026

Four Keys to Your Digital Trail Defense

Federal regulators are cracking down on hidden fees. This protective measure could mean the difference between winning and losing a lawsuit or surviving a duel with the Dark Side.

Read More →
Ad Loading...
Hyundai Motor Group Tech Talent Forum 2026 September 17-18 San Jose, California. background of starry night
Digitalby Lauren LawrenceApril 20, 2026

Hyundai Hosts Tech Talent Forum

Technology leaders from Hyundai Motor Group will have open discussions at the inaugural HMG Tech Talent Forum on topics ranging from autonomous driving to 'smart' manufacturing.

Read More →
car outline on top of a data background
Digitalby Lauren LawrenceApril 7, 2026

Dealers Seek Actionable AI

Dealers are facing growing frustrations with current generic artificial intelligence tools, according to a survey by Lotlinx, which found they want a solution that understands their inventories.

Read More →
Ron Reahard, president of Reahard & Associates, announcing an integration with ImpactMenu to enhance F&I transaction recording, compliance and dealership performance insights.
Digitalby StaffMarch 19, 2026

Reahard & Associates Forges New Integration

The firm's F&I Insight tie-up with The Impact Group’s ImpactMenu platform is designed to enhance finance-and-insurance transaction recording for auto dealerships.

Read More →
Ad Loading...
Chris Walsh, president and acting CEO of Reynolds and Reynolds, promoting the company’s Amplify 2026 event for dealership professionals focused on technology and operations.
Digitalby StaffMarch 13, 2026

Registration Open for Reynolds Amplify Retail Summit

Advancements with Reynolds' AI Agent, Rey, will take center stage this August at the Park Hyatt Aviara in Carlsbad, Calif., near San Diego.

Read More →
A customer signs documents on a digital e-contracting tablet using a stylus while a dealership employee points to the screen, alongside the Reynolds and Reynolds and Assurant logos.
Digitalby StaffMarch 6, 2026

Automotive Training Academy by Assurant Grows Offering

A new Atlanta location on Reynolds and Reynolds' docuPAD e-contracting system is designed to broaden access for auto professionals.

Read More →
A dealership customer works with an F&I representative at a desk during the vehicle purchase process.
Digitalby StaffJanuary 30, 2026

Assurant Debuts Virtual Solution for Dealers' Staffing Challenges

Company says on-demand access to F&I specialists is shown to boost dealership efficiency and profitability.

Read More →
Ad Loading...
DigitalDecember 16, 2025

What to Do When Your Vendor Is Hacked

The quickest way to turn a breach into a crisis is to wing it. Follow this seven-step playbook to ensure you meet your obligations.

Read More →